Terms.
Privacy.
Waiver.

Who We Are

The Sharper ONE™ is a mobile blade and tool sharpening service operating in Parker, Hood, and Johnson Counties, Texas (DFW Metroplex), under the trade name The Sharper ONE™. We operate pop-up sessions, take walk-up orders, accept scheduled drop-off and batch service requests, and provide sharpening services for residential, professional, and commercial customers.

What You're Agreeing To

By using our intake system, submitting items for service, making payment, or interacting with our website or staff, you agree to these Terms. If you don't agree, don't use the service. It's that simple.

Services Provided

We sharpen and restore edges on knives, scissors, shears, garden tools, trade blades, and select specialty items. We reserve the right to decline any item we determine cannot be safely or effectively serviced — including but not limited to: items with severe structural damage, recalled items, items of disputed ownership, or materials outside our equipment's capabilities. We will tell you plainly if we can't help.

Pricing

Pricing is flat-rate per blade. Our published rates are final — no negotiation, no exceptions, no "deal" pricing that undermines the integrity of the work. Every edge gets the same attention regardless of price point. If our pricing doesn't work for you, we respect that.

Turnaround

Most walk-up service is same-session. Batch and trade orders are quoted at intake with an estimated turnaround. We communicate proactively if anything changes. We never hold your items beyond the agreed window without notice.

Customer Responsibilities

• Present items safely — wrapped, bagged, or in a secure container. Loose blades are a hazard to you and our team.
• Disclose any known damage, fragility, or special handling requirements at intake — not after.
• Provide accurate contact information so we can reach you when your order is ready.
• Pick up items within the agreed window. Unclaimed items held beyond 14 days may be considered abandoned.

Payment

Payment is due at pickup or at service completion. We accept card (tap/chip), digital payment, and cash. Membership fees are governed separately by SEC™ membership terms. No refunds for services rendered — but if something isn't right, we'll make it right. That's a promise, not a policy.

Disputes

We want to resolve any issue directly and without friction. Contact us first at clarity@sharper.one or 877.926.9326. We commit to a response within 2 business days. If a dispute cannot be resolved, it shall be governed by the laws of the State of Texas, venue in Parker County.

Changes to Terms

We may update these terms. The current version always lives at sharper.one/legal/#terms. Continued use of our service constitutes acceptance.

What We Collect

We collect only what we need to do the job:

• Name (first name + last initial at minimum)
• Phone number — required for order-ready notification, scheduling, and securing chain of custody of your items
• Email address — only when you explicitly consent to email contact
• Blade/item type and count — for service records
• Optional: item photo — for condition documentation at intake

What We Don't Do With It

• We do not sell your information. Ever.
• We do not share your data with third parties for marketing purposes.
• We do not build profiles beyond what's needed to serve you.
• We do not store payment card data — transactions are processed through Square and Stripe's secure infrastructure.

How We Use It

Your information is used solely for: fulfilling your order, notifying you when your items are ready, sending service-related communications you've consented to, and improving our operational systems. If you've joined the Edge Sharpening Club (SEC™), we may send you member updates and scheduling priority notices through the channel you selected.

Retention

Session records are retained for operational continuity and service history. You may request deletion of your data at any time by contacting us directly. We'll remove it promptly.

Third-Party Services

We use the following services in our operations, each governed by their own privacy policies:

• Square — payment processing
• Brevo — email and SMS communications (consented channels only)
• Our own hosted intake system at sharper.one — session data stored on our server

Contact for Privacy Matters

Questions, corrections, or deletion requests: privacy@sharper.one or 877.926.9326.

Assumption of Risk

Sharpening removes material. It is irreversible. A blade that is sharpened is fundamentally different — physically — from the blade you brought in. By submitting an item for service, you confirm that you understand and accept this, and that you have the authority to authorize the work.

Pre-Existing Conditions

The Sharper ONE™ is not liable for damage that existed before service began. This includes:

• Chips, cracks, fractures, or stress points in the blade or tool
• Rust, corrosion, pitting, or previous improper sharpening
• Structural weakness in handles, tangs, or tool bodies
• Micro-damage not visible to the naked eye at intake
• Any condition the customer cannot demonstrate was not present before service

Our intake process includes documentation (photo and description) specifically to establish baseline condition. This protects you and us equally. If a condition is documented at intake, it is not our liability.

Items We Sharpen With Caution

Certain items carry elevated risk due to their nature. If you submit these items, you accept that risk:

• Ceramic blades — highly brittle; may chip or fracture during sharpening. We will advise before proceeding.
• Heirloom, antique, or sentimental items — items with personal, historical, or irreplaceable value. We will sharpen them with care, but cannot guarantee outcome consistent with sentimental expectation. If the emotional value exceeds the functional purpose, we may recommend a specialist.
• Items with unusual geometry, damaged tips, or non-standard bevels — results may vary from factory specification.
• Items in severe disrepair — we may decline to service items that cannot be safely improved.

Scope of Our Liability

If we make a verifiable error — meaning a condition that did not exist at intake and was caused by our direct action — our liability is limited to the service fee paid for that item. We will refund that fee in full, no argument required.

We do not accept liability for: consequential damages, sentimental value, business interruption, loss of use, or any claim that cannot be distinguished from pre-existing condition.

Our Commitment in Return

Acknowledgment

By submitting your items through our intake system, completing payment, or otherwise engaging our services, you acknowledge that you have read, understood, and agreed to the terms of this waiver. Submission of your intake form constitutes acceptance. This waiver is part of the complete service agreement between you and The Sharper ONE™.

Governing Law

This waiver is governed by the laws of the State of Texas. Any dispute arising hereunder shall be resolved in Parker County, Texas.